Frequently Asked Questions
Everything you need to know about our elevated essentials and lifestyle collections.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please note that a $10 return shipping fee will be deducted from your refund.
How should I care for my cashmere pieces?
To maintain the longevity of our knits, we recommend hand washing in cold water with a gentle detergent or dry cleaning. Always lay flat to dry and never hang your sweaters.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and order weight.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placing your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Afterpay.