Returns & Exchanges
We want you to love your Jenni Kayne pieces for years to come, which is why we offer a 30-day window for returns or exchanges on all unworn, unwashed items in their original packaging. Please note that a $10 return shipping fee will be deducted from your refund, while exchanges and store credit returns are always complimentary.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original box or mailer and include the packing slip provided in the portal to ensure faster processing.
Ship It Back
Download and print your pre-paid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing